Dear Patient: You recently visited Riverfront Surgery Center for a procedure.
We would like to hear about your experience at our facility and with our staff.

    A. OUR FACILITY Excellent Good Fair Poor N/A
    Our facility hours
    Adequate Parking
    Signage and easy to find
    Adequate temperature throughout the facility
    B. YOUR APPOINTMENT
    Ease of making your appointment with your doctor’s office
    Appointment available within a reasonable amount of time
    C. OUR COMMUNICATION
    Being informed of your arrival time at the facility
    Informed of what to expect, what to bring the day of procedure
    Ability to contact us or your doctor’s office for further questions
    D. CHECK-IN PROCESS
    Overall efficiency of the check-in process
    Friendliness of the front staff
    Wait time in the patient lobby
    E. Clinical Experience
    Willingness and taking time to listen to your concerns
    Attentiveness of pre-op and post-op nurses
    Overall care from our staff and your provider
    Information provided to you for your aftercare


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